policies
Pengu Studio requires 24 hours notice cancellation on all group classes and private appointments. If a class or appointment reservation is canceled with less than 24 hours notice you will be "Late Canceled" and charged. There are no exceptions. Kindly respect this policy as it affects other clients and instructors' schedules. Cancellations can be made through the Online Scheduler by creating a profile, clicking on the "My Info" tab > "My Schedule" clicking "Cancel"; or call 571-723-6200 (leave a message if it goes to voicemail); or email info@pengustudio.com.
Late cancellations ( less than 24 hours notice) due to inclement weather will be excused. If you deem road conditions to be at all unsafe we urge you not to attempt to drive and make a class or appointment. Safety always comes first!
Please call 571-723-6200, or email info@pengustudio.com to let us know you will not be able to attend. Class cancellations due to inclement weather will always be reflected in the Online Scheduler.
All sales are final. There are no refunds at Pengu Studio however you may exchange services or "gift" your remaining sessions to another client (just let us know who).
Cash, Check (made to Pengu Studio), Visa, Mastercard, American Express, and Discover. We highly recommend you manage your account with us through the Online Scheduler.
If you have any kind of pre-existing condition that may affect your ability to participate in classes at Pengu, we ask that you let us know and that you consult a health care practitioner about your participation.
If you have any kind of pre-existing condition that may affect your ability to participate in classes at Pengu, we ask that you let us know and that you consult a health care practitioner about your participation.
Please know that priority will always go to registered participants (you can register as well on our easy to use Online Scheduler). To reserve space/check availability, please check our Online Scheduler, or call 571.723.6200 (but be aware that someone might not answer or receive your message until after the class has happened). Drop in spots will be offered to those waiting on a first come, first serve basis. If you decide to drop in please check the Online Scheduler, or call 571-723-6200, to make sure class is not full or canceled.
Pengu is not responsible for lost or stolen items. We realize that with group classes it is easier to put your things in the coat closet or in a cubby, but just realize you are doing so at your own discretion.
There is no dress code just wear clothes that are comfortable and allow for full range of motion. Avoid loose fitting clothes that could interfere with some movements.
Although we LOVE kids, Pengu and its staff assume no responsibility if you bring a child to sit and wait while you are in class. The child is your risk and the child’s behavior is your responsibility.
Should you wish to discuss any of the above please feel free to pass along your comments. Leave a voice message (571.723.6200), write us an email (info@pengustudio.com), speak to your instructor, or leave a note in the office/under the door. We appreciate your comments and will be more than happy to discuss with you any of your concerns.
